Technical support & maintenance
Technical Support & Maintenance
Keep production healthy with defined SLAs, transparent ticketing, and engineers who know your stack. We handle incidents, patches, minor enhancements, and release hygiene so your product teams stay focused on roadmap work.
Monitoring, log aggregation, and on-call rotations are tailored to your criticality—everything from business-hours coverage to follow-the-sun options.
Support offerings
L1–L3 support
Triage, workaround, fix, and escalation paths documented in your runbooks.
Patch & dependency care
Scheduled upgrades for frameworks, OS, and libraries with regression checks.
Observability
Dashboards, SLOs, and error budgets tied to business journeys.
Release management
Blue/green or canary deploys with rollback drills.
Security updates
CVE triage, certificate renewal, and secrets rotation.
Minor enhancements
Small features and fixes in a predictable monthly cadence.
Share your current pain points—noise in alerts, slow root cause, or risky deploys—and we will propose a practical support model.
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